Terms of Service

Welcome to VEN!

VEN (Virtual Employee Network) is a cloud-based FedRAMP SaaS platform. This document, the VEN Terms of Service (“Terms”), outlines the terms regarding your use of our products. These Terms are a legally binding contract between you and VEN so please read carefully. If you do not agree with these Terms, do not register or use any of the Services.

By using, accessing or browsing the VEN Service, platform and products including applications, mobile, software, websites or other properties owned or operated by Relocation Management Worldwide and VEN, or by registering for a VEN account (“Services”) you are agreeing to be bound by these Terms.

If you are using the Services on behalf of an organization, you are agreeing to these Terms for that organization and promising to VEN that you have the authority to bind that organization to these Terms, unless that organization has a separate paid contract in effect with us.

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1Privacy

In order to operate and provide the Services, we collect certain information about you. We use and protect that information as described in our Privacy Policy. You acknowledge your use of the Services is subject to our Privacy Policy and understand that it identifies how VEN collects, stores, and uses certain information.

2Changes to These Terms

We reserve the right to modify these Terms. We will post the most current version of these Terms at relomw.com. If we make material changes to these Terms, we will notify you via the Services and/or by email to the address associated with your account. If you do not accept the changes, you must stop using and cancel your account by emailing support@relocationmw.com.

3Your Account

Certain aspects of the Services may require you to obtain an account by completing a registration form and designating a user ID and password. When registering with VEN you must: (a) provide true, current and complete information about yourself on the registration form and (b) maintain such information so it continues to be true, current and complete.

You are entirely responsible for all materials and information that you upload, post or otherwise transmit via the Services. If you choose to use VENSign, the electronic signing feature, it is your responsibility to determine whether VENSign is appropriate for your particular use cases and the laws and regulations that apply to you.

Only you may use your VEN account and you are responsible for all aspects of your account. Each user must have a separate account. You may not share, loan or transfer your ID or password. If you become aware of any unauthorized use of the Services or your account, please contact VEN Support at support@relocationmw.com.

4Email Selected for Your Account

You get to choose what email address(es) you register for an account. If the domain of the email address associated with your account is owned or controlled by an organization and that organization establishes a direct relationship with us, your account may be rolled into that organization’s account after a reasonable attempt to notify you of the change.

If an organization provided you with your account, you understand that this organization has rights to your account and may: (a) manage your account; (b) reset your password; (c) view your usage and profile data; and (d) manage the Content in your account.

5Consent to Electronic Communications and Solicitation

By registering with VEN or signing up for Services, you understand and consent to us sending you information regarding the Services, such as: (a) notices about your use of the Services; (b) updates to the Services and new features; (c) administrative messages; and (d) advertising, marketing, and other materials regarding VEN’s products and services. You may unsubscribe from commercial content at any time by emailing privacy@relomw.com.

6Content

We call all the electronic documents that you upload and store on your account “Content”. All Content uploaded by you into your account is yours. You are responsible for: (a) all Content in your VEN account(s); and (b) making sure that you have all the rights you need in relation to the Content.

You agree to provide VEN the right to transmit, process, use and disclose Content and other information only: (i) as necessary to provide the Services; (ii) as otherwise permitted by these Terms; (iii) as required by law, regulation or order; and/or (iv) to respond to an emergency.

7Copyright Complaints and Removal Policy

VEN respects the intellectual property of others and will respond to notices of alleged copyright infringement that comply with the law. If you believe there has been a violation of your intellectual property rights, please contact support@relocationmw.com or our designated copyright agent by mail:

Attn: Copyright Agent, VEN — 6077 Primacy Parkway, Suite 124, Memphis, TN 38119 USA

8Content Storage

The Services are provided from the United States. By using and accessing the Services, you understand and agree to the storage of Content and any other personal information in the United States.

9Acceptable Use Policy

You agree you will not, nor will you encourage others or assist others to, harm the Services or use the Services to harm others. You must not: (a) damage, disable, overburden, or impair the Service; (b) resell or redistribute the Services; (c) use any unauthorized means to modify, reroute, or gain access to the Services; (d) use any automated process or service (such as a bot or spider) to access or use the Services; (e) use the Services to violate any law or distribute any malware or malicious Content; or (f) use the Service to communicate any message or material that is defamatory, harassing, libelous, threatening, or obscene.

10Suspension and Termination of the Service

We reserve the right to suspend or terminate your access to the Service at any time in our sole discretion if: (a) you are in breach of these Terms; (b) your use of the Services could cause a risk of harm or loss to VEN or our other users; or (c) VEN declines to renew your Subscription Period.

Upon termination you may request access to your Content, which we will make available except in cases where we have terminated your account due to your violation of these Terms. You must make such request within fourteen (14) days following termination.

11Updates to the Service

VEN may make deployments of changes, updates or enhancements to the Services at any time. We may also add or remove functionalities or features, or we may suspend or stop the Services altogether.

12Third Party Products

VEN may make available optional third-party applications, services or products for use in connection with the Services (“Third-Party Products”). VEN makes no warranties of any kind and assumes no liability of any kind for your use of such Third-Party Products.

13VEN Proprietary Rights

All contents of the Site and Services including but not limited to logo, design, text, software, technical drawings, configurations, graphics, and their selection and arrangement belong to VEN and/or its suppliers, affiliates, or licensors. No title to or ownership of any proprietary rights related to the Services is transferred to you pursuant to these Terms.

If you provide comments, suggestions and recommendations to VEN about a Service (collectively, “Feedback”), you are automatically assigning this Feedback to VEN.

14No Warranty or Conditions

TO THE EXTENT NOT PROHIBITED BY LAW, VEN AND ITS AFFILIATES (A) PROVIDE THE SERVICES “AS IS”, “WITH ALL FAULTS” AND “AS AVAILABLE”, (B) MAKE NO REPRESENTATIONS OR WARRANTIES OR CONDITIONS WHETHER EXPRESS OR IMPLIED, AND (C) DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF HARMFUL COMPONENTS.

IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICE OR WITH THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICES.

15Indemnification

To the extent not prohibited by law, you will defend VEN against any cost, loss, damage, or other liability arising from any third party demand or claim that any Content or information provided by you, or your use of the Services: (a) infringes a registered patent, trademark, copyright, or other intellectual property right of a third party; or (b) violates applicable law or these Terms.

16Limitation of Liability

TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL VEN AND ITS AFFILIATES, RESELLERS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, COVER OR CONSEQUENTIAL DAMAGES HOWEVER CAUSED, UNDER ANY THEORY OF LIABILITY.

THE AGGREGATE LIABILITY OF VEN AND ITS AFFILIATES WILL BE LIMITED TO THE GREATER OF: (A) ONE AND A HALF (1.5) TIMES THE MOST RECENT MONTHLY OR YEARLY FEE THAT YOU PAID FOR THAT SERVICE; OR (B) ONE HUNDRED DOLLARS ($100 U.S.D.).

17Dispute Resolution and Governing Law

If you reside in the United States, you agree that the Terms and your relationship with VEN will be governed by the laws of the State of California, U.S.A. regardless of conflict of laws principles. You agree that all claims can only be litigated in the federal or state courts in Santa Clara County, California, USA.

18General Terms

• Severability; Entire Agreement. These Terms apply to the maximum extent permitted by relevant law. If a court holds that we cannot enforce a part of these Terms as written, the rest of these Terms will remain in effect.
• Assignment and Transfer. We may assign, transfer, or otherwise dispose our rights and obligations under this contract at any time without notice. You may not assign this contract or transfer any rights to use the Service without our written consent.
• Independent Contractors. VEN and you are not legal partners or agents; our relationship is that of independent contractors.
• Waiver. The failure of either party to enforce strict performance of any provision of these Terms will not be construed as a waiver of such provision.
• Government Terms. If Customer is a U.S. government entity, elements of the VEN Service are provided as “Commercial Items” as defined at 48 C.F.R. 2.101 and are licensed to U.S. government users as commercial computer software subject to the restricted rights described in 48 C.F.R. 2.101 and 12.212.

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Questions about these Terms? Contact us at ContactUs or 1-(866)-815-8300.